Privacy Policy
Vail Mountain Express · Operated by Cameron James Group LLC
4640 Vail Racquet Club Drive, Vail, CO 81657
Last updated: September 2026
What we collect
When you book: your name, mobile number, email address, pickup and drop-off addresses, travel dates and times, passenger and luggage counts, flight number, vehicle preference, and any accessibility or child-seat requirement you tell us about.
Payment: card details are entered directly into a payment field hosted by Square, our payment processor, and are transmitted to Square rather than to us. We never see or store your full card number. We retain only the last four digits and the card brand, so we can identify the transaction.
Flight data: once you give us a flight number we retrieve that flight's public status — scheduled and actual times, gate, delays, diversions — from FAA-sourced aviation data providers. This is public flight information, not personal data about you.
Automatically: IP address, browser and device type, pages viewed, and how you arrived at the site, through standard web analytics.
Why we use it
- To plan, dispatch and complete your transfer, and to hand your driver what they need to find you
- To charge the fare and issue receipts
- To send you transactional messages about your reservation
- To adjust your pickup automatically when your flight moves
- To respond when you contact us
- To meet legal, tax and insurance obligations
- To understand, in aggregate, which routes and dates are in demand so we can staff and price them
We do not sell your personal information. We do not share it with third parties for their own marketing.
Text messages
If you tick the SMS consent box at booking, we send transactional texts about your reservation — confirmation, driver assignment, vehicle and plate, en-route and arrival notices.
Message and data rates may apply. Frequency varies by reservation. Reply STOP to opt out, HELP for help.
Mobile numbers collected for SMS consent are not shared or sold to third parties or affiliates for marketing purposes. They are shared only with the messaging carriers required to deliver the message.
Who we share it with
Only with the service providers that make a transfer happen, and only with the minimum each one needs:
| Provider | What they get | Why |
|---|---|---|
| Square | payment details, amount, contact | to process the payment |
| Twilio | mobile number, message content | to deliver your texts |
| Resend | email address, message content | to deliver your email confirmation |
| Airtable | reservation record | our operational system of record |
| Make.com | reservation data in transit | to move data between the above |
| calendar entry for dispatch | to schedule your driver | |
| Aviation data providers | flight number only | to track your flight |
| Your assigned driver | name, phone, addresses, flight, party size | to complete your trip |
Where a trip is carried out by an affiliate operator, that operator receives the same limited detail your driver would.
We also disclose information where required by law, or to establish or defend a legal claim.
Apple Wallet trip pass
If you add the trip pass to Apple Wallet, the pass contains your trip details and updates as your trip progresses. Updates are delivered through Apple's push service. Apple does not receive your trip contents. You can delete the pass at any time from Wallet.
Cookies
We use cookies that are necessary for the site and booking form to function, and analytics cookies to understand site usage. You can block cookies in your browser; the booking form may not work correctly if you block necessary cookies.
How long we keep it
Reservation and trip records: seven years, for tax, insurance and dispute purposes.
Payment records: as required by our processor and by law.
Marketing contact details: until you ask us to remove them.
Analytics: in aggregated form, indefinitely.
Your rights
You can ask us to give you a copy of the personal information we hold about you, correct it if it is wrong, delete it where we are not required to keep it, or stop using it for marketing.
Colorado residents have these rights under the Colorado Privacy Act, including the right to opt out of the sale of personal data and of targeted advertising. We do not sell personal data or run targeted advertising, so there is nothing to opt out of — but the right stands and you may exercise it.
Write to support@vailmountainexpress.com. We respond within 45 days.
Children
Our service is booked by adults. We do not knowingly collect personal information directly from anyone under 13. Children travel as passengers on a booking made by an adult, and we hold only the passenger count and any child-seat requirement.
Security
Data is held in access-controlled systems. Payment card data never touches our systems. Access to reservation records is limited to the people who need it to run your trip.
Changes
We will post any update here with a new date at the top.
Questions: (970) 977-8245 · support@vailmountainexpress.com